What method of payments do you accept? 
We accept Visa, MasterCard, American Express, and Discover(Power By PayPal)

Order Processing

  • All products will be shipped from China
  • We process orders within 2-3 business days, excluding weekends and holidays.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

Shipping time and cost

For United States customers, we offer a standard free shipping service.

Standard Free Shipping (7-15 Business Days)

Other Countries: a flat shipping $2.99

Standard Free Shipping (7-20 Business Days)

Shipping Method: E-Packet

How do I track my shipment? 
You will receive a shipping confirmation via email once your order has left our warehouse that includes a tracking link for your order. Click on the link in the email to view tracking information.

Do you offer gift receipts? 
We do not offer gift receipts.

How is sales tax calculated? 
Items shipping internationally from China are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

What is your return policy?
Any new, unused item purchased on Donutoshops may be returned for a full refund within 14 days of delivery. Please review our full return policy prior to returning your item.

How do I cancel or change my order?
Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation. Please Contact us if you have placed an order in error.